Help and support
Write to founder@waslioconnect.com, or use You → Report a problem in the app: it opens an email with the app and Odoo version filled in (nothing about your business). We reply as soon as we can.
Connect to your Odoo
- In Odoo, click your avatar → My Preferences (or My Profile) → Account Security → New API Key. Give it a name like "Waslio", choose the longest duration Odoo allows, copy the key. It is shown only once.
- In Waslio, type your Odoo address (for example
mycompany.odoo.com) and tap Continue. If Odoo asks for a database, choose it. - Enter your Odoo login and paste the API key.
Odoo Online
Odoo Online only allows the external API on the Custom plan. On other plans, Waslio can't connect. Odoo.sh and self-hosted Odoo work on all plans.
Keys made by regular users expire after at most 90 days on Odoo 18 and later. When yours expires, the app asks you to paste a new one and keeps everything you had not sent yet.
Common questions
An app I expected is missing
Waslio shows an app when it is installed in your Odoo and your user may use it. The Apps tab lists the ones that are not available, with the reason.
Quality, Sign, Approvals, Helpdesk and Ask AI
These use Odoo Enterprise apps (Ask AI needs Odoo 19 or later). They are in beta: if something does not behave like Odoo, please tell us what you saw.
Does it work offline?
Yes. Lists you have opened stay readable, and what you create or change is saved on the phone and sent to Odoo when there is a connection. You → Sync queue shows what is waiting.
How do I remove my data from the phone?
You → Sign out → Sign out & erase.
Where is my data stored?
In your Odoo, and a working copy on your phone. See the privacy policy.